STEP 1
CONFIRMATION
The moment your order goes through, you’ll get a confirmation email with your Order ID and a summary of what you ordered. Can’t find it? Give your spam or promotions folder a quick check — sometimes it likes to hide there.
STEP 2
CRAFTING YOUR SIGNS
Every neon sign we make is built to order, not pulled off a shelf. That means our team hand-builds your design from scratch, which typically takes 5-7 business days depending on the size and complexity of the piece. Once production kicks off, we’ll send you a heads-up by email.
STEP 3
ON ITS WAY
Once your sign is finished, it’s carefully packaged and shipped out. You’ll receive a tracking number so you can follow it in real time, all the way to your door. Most orders arrive within 3-5 business days after shipping, though this can shift a little depending on where you’re located.