Order Processing
- Most orders are processed within 1–5 business days (excluding weekends and public holidays).
- You will receive a shipping confirmation email with tracking details as soon as your order leaves our facility.
Shipping Times
- Estimated delivery: 15–20 business days after your order is shipped.
- Please note: delivery times are calculated from the shipping date, not the order date.
- Rush orders may be available for an additional fee. Please contact us before ordering to confirm.
Total Delivery Timeline
- Total time = Processing (1–5 days) + Shipping (15–20 days)
Potential Delays
While we do everything we can to ensure timely delivery, occasional delays may occur due to:
- Incorrect or incomplete shipping addresses
- Customs clearance procedures
- Unforeseen carrier or weather-related disruptions
We kindly ask you to double-check your shipping address at checkout. If you need to make changes, please contact us immediately after placing your order.
Customs Duty
Customs, duties, and taxes are not included in our prices and are the sole responsibility of the recipient. These vary by country and are beyond our control. Please check with your local customs office for estimated charges before ordering.
Tracking & Support
All orders include tracking information. If you have any questions about your delivery status, feel free to reach out to us at goboslighting@outlook.com – we’re happy to help.