Our Commitment
- We are pleased to be able to offer you a right of return for unused products. Please send an email to customer service within the first 7 days of receiving your products. One of our customer service representatives will help you resolve the problem.
- We take pride in our craftsmanship. If your custom order arrives damaged, defective, or with a production error, we will replace it at no cost—provided we are notified within 7 days of delivery with clear evidence (photos and unboxing video).
- You are responsible for all return shipping costs. We will refund the remaining amount within 3 working days after checking the return package.
Non-Returnable Items
- All custom-made products are non-returnable and non-refundable, as they are created specifically for you. Please review your design, size, and text carefully before placing your order.
Order Changes
- Once the customization process has begun, orders cannot be canceled or modified. If you need to make a change, please contact us within 24 hours of placing your order.
Important Notes
- Shipping address errors are the responsibility of the customer. Please double-check your address at checkout.
- Items refused due to customs duties or import fees will not be refunded or resent.
- Due to screen and lighting differences, please allow a 20% tolerance in color and appearance between the final product and the digital proof.
Shipping Damage Claims
- To ensure a smooth claim process, please follow the steps below within 24 hours of delivery.
Step 1: Document the Package
- If the outer box is damaged, take clear photos of all six sides, including the shipping label and tape.
- Record an uninterrupted unboxing video, starting from the tracking number.
- Photograph any damage, including close-ups with a size reference (e.g., a coin).
Step 2: Contact Both Parties
- Email all evidence (order number, photos, video, and issue description) to goboslighting@outlook.com within 24 hours.
- Contact your local carrier immediately to request an inspection and obtain a formal Damage Report and claim number.
Step 3: Submit Claims
- File claims with us and the carrier simultaneously.
- Submit the required documents according to each party’s procedure.
- Recommendation: If the outer packaging is severely damaged, we suggest refusing the package and noting “Damaged on arrival” on the courier’s slip.
Get in Touch
- Email: goboslighting@outlook.com
- Response time: Within 24 hours, excluding weekends and public holidays.